Our Story

The Home of Primo Hoagies in the USA

From a humble family kitchen in Charlotte, NC to one of the most beloved hoagie destinations in the United States — discover the passion, the people, and the primohoagies tradition that makes every sandwich extraordinary.

Primo hoagies kitchen team crafting fresh sandwiches

Crafting primohoagies Since Day One

Primo hoagies was born out of a simple conviction: that every person deserves a sandwich made with real care, premium ingredients, and a whole lot of heart. Our journey began in Charlotte, NC, where a family tradition of great food turned into a beloved community staple.

The founders of Primo hoagies grew up in households where the table was the center of life — where fresh bread, quality meats, and house-made condiments were non-negotiable. What started as weekend sandwiches for the neighborhood quickly became something much bigger: a movement to bring authentic, chef-crafted hoagies to everyone.

"We don't just make sandwiches — we craft experiences. Every primo hoagie that leaves our kitchen is a reflection of who we are and the community we serve."

Today, Primo hoagies serves thousands of satisfied customers across the United States, staying true to the original recipes while continuously innovating to meet the tastes of our growing community. The primos spirit — of freshness, generosity, and flavor — lives in every bite.

15+ Years Open
50K+ Happy Customers
100+ Menu Items
Fresh primo hoagies being prepared in our Charlotte kitchen
Quality ingredients for Primo hoagies sandwiches
Primo hoagies cozy dining experience

What Drives Primo Forward

At Primo hoagies, our purpose goes beyond feeding people. We exist to build community, support local suppliers, and set a new standard for the primos hoagie experience across the United States.

Our Mission

To serve fresh, handcrafted primo hoagies made from locally sourced ingredients, bringing real flavor and real value to every customer, every single day.

Our Vision

To become the most recognized and loved hoagie brand in the United States — synonymous with quality, community, and the unmistakable primohoagies experience.

Community First

We believe in giving back to the neighborhoods we serve. From local partnerships to charity events, being a force for good in Charlotte, NC is part of who we are.

Sustainability

From eco-friendly packaging to minimizing food waste, our commitment to the environment is as strong as our commitment to flavor. Great food and a better planet can coexist.

The Primo Journey Through Time

From a single sandwich shop to a thriving food destination, here's how primo hoagies grew into the brand thousands of people love today.

2008
The First Sandwich

Marco and Elena Russo opened a small, 12-seat sandwich counter in Charlotte, NC. Word spread fast about the authentic, generous primo hoagies packed with fresh ingredients and family-recipe dressings.

2011
Expanding the Menu

Following overwhelming demand, we expanded our primohoagies menu to over 40 items including hot subs, wraps, and signature sides. The Charlotte community embraced every new addition.

2014
Catering Goes Live

Businesses and families across the region began booking Primo hoagies for corporate events, weddings, and celebrations. Our primos catering division was officially launched with a dedicated team.

2017
Award-Winning Recognition

Primo hoagies was named "Best Sandwich Shop in Charlotte" three years running by local food critics and community votes. The recognition cemented our reputation as the go-to primo destination.

2020
Online Ordering Launch

We launched our online ordering platform, making it easier than ever for primo hoagies fans to order their favorites from anywhere. Contactless delivery and curbside pickup were introduced.

2024
New Home at Outlets Blvd

We moved into our beautiful new location at 8736 Outlets Blvd #400, Charlotte, NC — a full-service dine-in and takeout destination designed to welcome even more guests into the primo hoagies family.

The Primos Way of Doing Things

At Primo hoagies, our values aren't just words on a wall — they're the daily practices that make us who we are and keep our guests coming back. These are the primos principles we live by.

Uncompromising Quality

Every ingredient is hand-selected. Every bread is baked fresh. There are no shortcuts when it comes to the primo hoagies standard — quality is non-negotiable.

Genuine Hospitality

We treat every guest like family. From your first visit to your hundredth, you'll always feel welcomed, valued, and appreciated at Primo hoagies.

Creative Innovation

We honor tradition but never stop evolving. Our chefs constantly push the boundaries of what a primohoagies sandwich can be — bold flavors, exciting seasonal specials, and new ideas.

Community Commitment

We're proud to be part of Charlotte's fabric. We source locally, hire locally, and give back locally — because our community is at the heart of everything we do.

Primo hoagies team upholding values of quality and community in Charlotte
"Our primos values aren't a checklist — they are the soul of every sandwich we make and every smile we create."
— Marco Russo, Co-Founder, Primo hoagies

The People Behind Primo hoagies

Our team is our greatest ingredient. Each member brings passion, expertise, and the primohoagies spirit that makes every visit unforgettable.

Co-Founder
Marco Russo, Co-Founder of Primo hoagies
Marco Russo
Co-Founder & CEO

The heart behind Primo hoagies, Marco has been crafting the perfect primo hoagie for over 15 years. His dedication to quality and community built this brand from the ground up.

Leadership Culinary Vision Community
Co-Founder
Elena Russo, Co-Founder and Head of Operations at Primo hoagies
Elena Russo
Co-Founder & COO

Elena runs the day-to-day operations at Primo hoagies with precision and warmth. Her background in hospitality management ensures every guest receives a flawless primos experience.

Operations Hospitality Strategy
Head Chef
Chef Daniel Torres, Head Chef at Primo hoagies
Daniel Torres
Executive Head Chef

With 12 years of culinary experience across the United States, Chef Daniel brings creativity and precision to every primo hoagie recipe. He's the architect of our signature flavors.

Culinary Arts Recipe Dev Innovation
Guest Experience
Priya Nair, Guest Experience Manager at Primo hoagies
Priya Nair
Guest Experience Manager

Priya ensures every visit to Primo hoagies exceeds expectations. Her empathy, attention to detail, and genuine love of the primos culture make guests feel at home from the first moment.

Customer Care Team Training Culture

Want to join the Primo hoagies family? We're always looking for passionate people.

Get in Touch

Taste the Primo hoagies Difference Today

Come visit us at Outlets Blvd, Charlotte, NC or order online and experience why thousands of guests keep coming back for more primohoagies goodness.