Privacy Policy

This Privacy Policy describes how Primo Hoagies ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information obtained from visitors and customers who access or use our website located at primohoagies-eat.click (the "Website") and our related food ordering and delivery services (collectively, the "Services"). Please read this policy carefully before using our Website or submitting any personal information to us.

By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Website immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive practices in commerce. We are committed to full compliance with all applicable data protection regulations.

1. About Us and How to Contact Us

Primo Hoagies operates this Website to provide customers with information about our food products and services, including online ordering, delivery coordination, and promotional communications. All privacy-related questions, requests, or concerns should be directed to us using the contact details below:

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For time-sensitive matters or formal requests under applicable law, please clearly mark your communication as a "Privacy Request" in your email subject line.

2. Information We Collect

We collect several categories of information from and about users of our Website and Services. The type of data we collect depends on how you interact with us, whether you place an order, create an account, contact customer support, or simply browse our Website.

2.1 Personal Identification Information

When you interact with us — particularly when placing an order, registering an account, or contacting us — we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Mailing or delivery address
• Phone number
• Date of birth (where required for age verification or promotions)
• Billing information, including payment card details (processed through secure third-party payment processors)
• Username and password for account registration
• Order history and preferences
• Dietary preferences or restrictions (when voluntarily provided)

2.2 Usage Data and Behavioral Information

When you visit our Website, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location derived from your IP address
• Browser type and version
• Operating system and platform
• Pages viewed, time spent on each page, and navigation paths
• Referring URLs (the website that directed you to ours)
• Search terms used on our Website
• Date and time of your visit
• Clickstream data and interaction patterns
• Cart abandonment and conversion data

2.3 Device Information

We may collect information about the device you use to access our Website, including:

• Device type (e.g., smartphone, tablet, desktop computer)
• Device identifiers (where applicable and permitted)
• Mobile network information
• Screen resolution and display settings
• Time zone settings

2.4 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage technologies, and similar tracking tools to collect information about your interactions with our Website. For a detailed explanation of the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy section below (Section 8) or contact us at [email protected].

2.5 Communications and Feedback Data

If you contact us via email, web form, or any other channel, we may collect:

• The content of your message or inquiry
• Customer service correspondence
• Survey responses and feedback
• Reviews or testimonials you submit

2.6 Information Collected from Third Parties

In certain circumstances, we may receive information about you from third-party sources, such as:

• Social media platforms (if you interact with our social media pages or use social login features)
• Marketing and analytics partners
• Delivery and logistics service providers
• Payment processors who report transaction confirmation
• Fraud prevention and identity verification services

3. How We Use Your Information

Primo Hoagies uses the information we collect for a variety of legitimate business purposes. We process your data only where we have a lawful basis for doing so, including the performance of a contract with you, compliance with legal obligations, your consent, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and providing account-related customer support
• Coordinating delivery or pick-up of your orders
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, updates, and delivery notifications
• Responding to your inquiries, comments, or complaints

3.2 Website Operation and Improvement

• Maintaining and improving the functionality and performance of our Website
• Diagnosing technical issues and troubleshooting errors
• Conducting internal analytics to understand how users interact with our Website
• Testing new features, products, and promotional offerings
• Personalizing your experience on our Website based on your preferences and order history

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers about our products and services (with your consent where required)
• Informing you about new menu items, seasonal promotions, loyalty rewards, and events
• Delivering targeted advertisements via third-party advertising platforms
• Conducting customer satisfaction surveys and market research

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, you will continue to receive transactional communications related to your orders and account.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Primo Hoagies, our customers, and the public
• Detecting, investigating, and preventing fraud, abuse, and other unlawful activities

4. Sharing Your Information with Third Parties

Primo Hoagies does not sell your personal information to third parties for monetary compensation. However, we may share your information with certain categories of third parties in the circumstances described below.

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions on our behalf, including:

• Payment processors: To securely handle credit card and digital payment transactions
• Delivery and logistics providers: To fulfill and track your food orders
• Email and marketing platforms: To send promotional and transactional communications
• Analytics providers: Such as Google Analytics, to help us understand website traffic and usage patterns
• Cloud hosting and IT infrastructure providers: To store and process data securely
• Customer support platforms: To manage and respond to customer inquiries
• Fraud prevention services: To detect and prevent unauthorized transactions

All third-party service providers are contractually obligated to use your information only for the specific purposes for which it was shared and to implement appropriate security measures to protect your data.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe, in good faith, that such disclosure is necessary to:

• Comply with a valid legal obligation, court order, or government request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Primo Hoagies
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the general public
• Protect against legal liability

4.3 Business Transfers

In the event that Primo Hoagies undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via prominent notice on our Website or via email if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, industry analysis, or marketing purposes. This data does not constitute a "sale" of personal information under applicable law.

4.5 California Consumer Privacy Act (CCPA/CPRA) Disclosure

For California residents, please note that while we do not "sell" personal information as traditionally understood, we may "share" certain categories of personal information with advertising partners for cross-context behavioral advertising purposes, which may be considered a "sale" or "sharing" under California law. California residents have the right to opt out of such sharing by contacting us at [email protected] or by submitting a request through our Website. For more details, please see Section 7 of this Privacy Policy regarding your rights.

5. Data Security

Primo Hoagies takes the security of your personal information seriously and implements a range of technical, organizational, and administrative safeguards designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Security Measures We Employ

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our Website. Sensitive data, including payment information, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who need access to perform their job functions. All staff with access to personal data are trained in data protection best practices.
• Secure Payment Processing: We do not store full payment card numbers on our systems. All payment data is handled by PCI-DSS compliant third-party payment processors.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices and security measures.
• Firewall and Intrusion Detection: We employ firewalls and intrusion detection systems to protect our server infrastructure.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

When personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because the data is stored in backup archives), we will isolate the data from further processing until deletion is possible.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. Primo Hoagies is committed to honoring these rights in accordance with federal and state law, including the CCPA/CPRA for California residents.

7.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following additional rights:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell or share about you.
• Right to Delete: The right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale/Sharing: The right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information (as defined under CPRA) to that which is necessary to perform the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level of quality of goods or services as a result of exercising your privacy rights.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: By submitting a request through the contact form available at primohoagies-eat.click

We will verify your identity before processing your request to protect the security of your information. We may ask you to provide certain information to confirm your identity. We aim to respond to all verified requests within 45 days as required by California law, with a possible extension of an additional 45 days where reasonably necessary.

You may designate an authorized agent to submit a privacy request on your behalf. The authorized agent must provide written authorization signed by you, and we may require you to verify your identity directly with us.

8. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver relevant content and advertisements.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferred language, login status, and items in your shopping cart.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Website to function properly. They enable core features such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether users encounter error messages. We use this data to improve our Website's performance. Examples include Google Analytics cookies.
• Functionality Cookies: These cookies allow our Website to remember choices you make (such as your language preference or saved cart contents) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
• Social Media Cookies: These cookies are set by social media platforms and allow you to share content from our Website on social media networks. They may track your browsing activity across other websites.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to refuse cookies or delete existing cookies through their settings. Please consult your browser's help documentation for instructions.
• Opt-Out Tools: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
• Digital Advertising Alliance: You can opt out of interest-based advertising by visiting optout.aboutads.info.
• Cookie Consent Tool: Where we have implemented a cookie consent management tool on our Website, you can adjust your preferences through that tool at any time.

Please note that disabling certain cookies may affect the functionality of our Website and your ability to use some features or services.

9. Children's Privacy

Primo Hoagies does not knowingly collect, solicit, or process personal information from children under the age of 18. Our food ordering and delivery services are directed to adult consumers. If you are under 18 years of age, please do not use our Website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without appropriate consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so that we may take appropriate action.

This policy is consistent with the Children's Online Privacy Protection Act (COPPA), which requires operators of websites directed to children under 13 to obtain verifiable parental consent before collecting personal information. While our Services are not directed to children under 13, we extend our age restriction to 18 years to ensure the safety and appropriateness of our platform.

10. International Data Transfers

Primo Hoagies is based in the United States and primarily processes personal information within the United States. However, in the course of providing our Services, your personal information may be transferred to, stored, or processed in countries other than your country of residence, including countries where our third-party service providers operate.

If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Website and providing us with your personal information, you acknowledge and consent to such transfer, storage, and processing.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when it is transferred internationally. These safeguards may include:

• Entering into data processing agreements with service providers that incorporate standard contractual clauses or equivalent protections
• Ensuring that international service providers are certified under recognized frameworks for cross-border data transfers
• Conducting due diligence on the data protection practices of third-party recipients

11. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. At this time, our Website does not respond to browser DNT signals, as there is no industry-standard technology or uniform method for recognizing or honoring such signals.

However, we do provide you with other mechanisms to control the collection and use of your data, as described in Sections 7 and 8 of this Privacy Policy. California residents should refer to the California Consumer Privacy Act rights described in Section 7.2.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not operated or controlled by Primo Hoagies. This Privacy Policy applies only to our Website and Services. We have no control over and assume no responsibility for the privacy practices, content, or policies of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with any personal information. The inclusion of a link to a third-party website on our Website does not imply our endorsement of that website or its privacy practices.

13. How to File a Complaint

If you have concerns about how Primo Hoagies handles your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate data protection authority.

13.1 Filing a Complaint in the United States

If you believe your consumer privacy rights have been violated, you may file a complaint with the following authorities:

• Federal Trade Commission (FTC):
  The FTC enforces federal consumer protection laws that prohibit unfair or deceptive practices, including privacy violations. You can file a complaint at:
  www.ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Attorney General (for California residents):
  California residents may submit privacy-related complaints under the CCPA/CPRA to the California Attorney General's Office at:
  oag.ca.gov/privacy/ccpa
• California Privacy Protection Agency (CPPA):
  The CPPA is the state agency responsible for enforcing the CPRA. Complaints may be directed to:
  cppa.ca.gov

13.2 Contact Us First

We encourage you to contact us directly before filing a formal complaint, as we are committed to resolving privacy concerns promptly and amicably. Please reach out to us at:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

14. Changes to This Privacy Policy

Primo Hoagies reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our Website at primohoagies-eat.click
• For material changes, notify you via email (if we have your email address on file) or via a prominent notice on our Website prior to the change becoming effective

Your continued use of our Website or Services after any modifications to this Privacy Policy will constitute your acknowledgment of the changes and your consent to be bound by the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Legal Basis for Processing (Summary)

Under applicable United States law, including the FTC Act and state privacy laws such as the CCPA/CPRA, we process personal information on the following bases:

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to addressing your concerns in a timely and transparent manner.

This Privacy Policy was last reviewed and updated on June 6, 2026. All rights reserved by Primo Hoagies.